Shipping & Returns
Shipping Policy
Not all shipping options are available on all products. Shipping will be charged to you on your order. Ground shipping is available for all items but not available to Alaska or Hawaii. All order in stock will ship next business day.
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All hazardous materials may have longer delivery periods and are subject to additional fees.
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VisualFormix does not ship to PO, APO, FPO addresses or foreign countries, please contact us for exceptions
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If you have questions about our shipping policies, please contact customer service at shipping@visualformix.com
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Shipping is done via UPS and based on their shipping policies.
Return & Exchange Policy
When you purchase any product from us you are entitled to its manufacturer's warranty against any defective merchandise.
You must obtain a Return Merchandise Authorization number from our customer service department at rma@visualformix.com for each product you wish to return. No returns will be accepted without an RMA number. You may be asked to provide the product serial number. All products must be returned within 21 days of the invoice date, regardless of when the RMA was issued.
You must also write your RMA number on the box and mailing label.
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1. Defective Products
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All defective products must be returned within 21 days of the invoice date.
Materials that have been cut, trimmed, altered from their original form, or incorrectly used may not be returned.
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If your product is not functioning properly, please Email our Technical Support Department at rma@visualformix.com as soon as possible (but not later than 21 days from purchase). in instances, a product is defective we will replace the product with an even exchange of the same item, subject to in-stock availability. Custom orders, volume licensing program software, and products designated as "all sales final", "no returns" or similar language may not be returned.
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If you would like advanced replacement item you will need to place a new order for the same product. Once the defective product is received you will be credited the full cost of the item(s) plus shipping costs of the original product.
You must obtain a Return Merchandise Authorization number for each defective product from our customer service department. No returns will be accepted without an RMA. Each RMA number is good for a specific product only.
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All returns must include the RMA number on the box and mailing label and be shipped within 21 days of the invoice date, regardless of when the RMA was issued.
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2. Non-Defective Products
All non-defective returns are subject to a 15% restocking fee.
Non-defective products must be returned to Visualformix for a refund or replacement within 21 days of the invoice date. The manufacturer's packaging must be unopened. We do not accept returns on non-defective merchandise that has been opened.
You will not be refunded for any shipping costs.
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Materials that have been cut, trimmed, altered from their original form, or incorrectly used may not be returned.